This website is operated by TravelPort Holidays India Pvt. Ltd.(referred to as “TravelPort”,
“we”, “our”, “us”), a digital platform for travellers to book their activities,
tickets, experiences, sightseeing tours and other Services.
We at TravelPort are committed to protect and respect your privacy by maintaining
the confidentiality of your personally identifiable information. TravelPort’s privacy
policy is in compliance with the EU’s General Data Protection Regulation (“GDPR”).
The following Privacy policy discloses what information we gather, how we use it,
and how to amend or change it. TravelPort encourage you to review the privacy policy
carefully as by using the TravelPort community, you provide your consent to the
policies described here and the practices followed by us.
1. General
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This Privacy policy applies to all the products, services, bookings, polls, offers,
coupons, websites and apps (hereinafter referred to as “Services” in this policy)
offered by TravelPort, except where otherwise noted.
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Your privacy is important to us, therefore, we take the protection of your Personal
Information very seriously.
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Purpose: TravelPort provides you with a digital platform where you can book your
trips, hotels, fights, sightseeing tours and many other Services. You can book or
choose your Services either by registering yourself on this website or you can avail
our services as a guest. You can also register yourself by Google or Facebook. Registering
yourself to avail our Services are not mandatory. However, while checking out you
have to provide necessary Personal Information namely name, date of birth, address,
country, payment account information etc.
2. Definitions
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Data subject: Data subject means any identifiable natural person who can be identified
directly or indirectly, in particular by reference to an identifier such as a name,
an identification number, location data, an online identifier or to one or more
factors specific to the physical, physiological, genetic, mental, economic, cultural
or social identity of that natural person.
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Processing: Processing means any operation or set of operations which is performed
on personal data or on sets of personal data, whether or not by automated means,
such as collection, recording, organization, structuring, storage, adaptation or
alteration, retrieval, consultation, use, disclosure by transmission, dissemination
or otherwise making available, apgnment or combination, restriction, erasure or
destruction.
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You: You/you means:
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any data subject who has approached us through our website, chat box or by any social
media websites or by directly approaching us for the purpose to have access to our
Services;
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any data subject who has registered themselves on our website and agreed to have
access to our Services
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any data subject who wishes to avail our Services without registering themselves
on our website
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any data subject who is visiting one of our websites because they are Curious!
3. Collection of Personal Information
Personal Information generally means information which relates to a giving individual
who can be identified from that information. TravelPort collects your Personal Information
whenever you deal with us in person, by telephone, email etc. or when you visit
our website and register yourself or when you connect with us via social media.
The type of Personal Information we collect about you is the information that is
needed to facilitate your travel arrangements and bookings and to arrange travel
related services on your behalf. The following Personal Information we collect about
you includes but not limited to:
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Contact information: Contact information mainly includes information namely full
name, residential/mailing address, phone or mobile number, email address.
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Other Personal Information: Other Personal Information includes date of birth, gender,
citizenship, race, ID’s namely PAN Card, Driving license, Aadhar Card etc.
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Payment account information: Payment account information includes debit or credit
card details including bank information, card number, card type, name on card and
expiry date.
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Travel documentation, Flying &Accommodation details: Travel documentation includes
but not limited to Passport details, visa details, frequent flyer details/ loyalty
program, Hotel name & address etc.
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Device, Login, and browser information: TravelPort also collects information about
your device or computer such as IP address, browser, time zone, internet service
providers, network, operating system, logins, user IDs, employee IDs, passwords,
IP addresses and browsing information.
4. How do we collect your Personal Information?
We collect your Personal Information:
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directly from you when you deal with us in person, by telephone, email etc. or when
you visit our website and register yourself or when you connect with us via social
media; or
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from third parties and integrated partners, if you give permission to those third
parties to share your information with us or where you have made that information
publicly available online.
5. Why we collect your Personal Information
TravelPort collects and uses your Personal Information for specified, exppcit and
legitimate purposes as mentioned in this Privacy policy. We collect your Personal
Information to:
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provide you with the required Services, as promised to you;
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communicate with you in person, by telephone, email etc.
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send you newsletters, marketing emails, advertisements. (Please note that we will
obtain your consent before sending such marketing messages or showing advertisements)
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fulfil requests made by you e.g. reporting, requests, queries in general or about
your Personal Information; and
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carry out obligations for various purposes such as raising invoice, fraud prevention
etc.
6. Disclosure of Personal Information to third party
Please note that we do not share your Personal Information with any third party
and always try to maintain your privacy. The Personal Information you share with
us is not shared with any third party and the same remains protected with us. However,
in case in order to fulfil and support the Services, including emergency bookings,
reservations, ticket issuance etc., we need to share your Personal Information with
the third party.
Please note that we may need to disclose your Personal Information when we have
to it’s in good faith and necessary to comply with judicial proceeding, court order,
legal process or when needed to investigate, act against any illegal, suspected
or fraudulent activity.
7. Disclosure of Personal Information across borders
TravelPort might share your Personal Information to third parties across borders
who provide such Services. Such Personal Information is shared in order to fulfil
and support the Services including bookings, reservations etc. Please note that
we will share such Personal Information in accordance with GDPR and other data protection
laws, as applicable.
8. Personal Information shared by you on third party website or web page
TravelPort does not control or take any responsibility for the confidentiality of
Personal Information shared by you on third party website or web page. Please always
review and share information if you consent to their terms and usage of your Personal
Information by them.
9. Your rights
You have certain legal rights to obtain information about whether we hold Personal
Information about you, to access Personal Information we hold about you, and to
obtain its correction, update, amendment or deletion in appropriate circumstances.
Some of these rights may be subject to some exceptions or limitations. Your principal
rights are as follows:
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Right to access, rectify or delete your information
You have the right to request TravelPort to access, rectify or delete your Personal
Information stored with us. You can ask us to verify whether we are processing Personal
Information about you. You can ask us to rectify our records if you believe they
contain incorrect or incomplete information about you. Lastly, you can ask us to
delete your Personal Information if you withdraw your consent or when we no longer
need it for the purpose it was originally collected for.
How to access, rectify or delete your Personal Information:
You can access, rectify or delete your Personal Information by sending your queries
at info@travelport.in
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Right to restrict processing
You have the right to restrict processing of your Personal Information in circumstances
where:
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you contest the accuracy of Personal Information
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prefer to restrict its use rather than having us erase it
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you believe we no longer need the Personal Information for the purpose of processing,
but you require Personal Information for establishment, exercise or defense of legal
claims
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you have objected to processing, pending the verification of that objection. Please
note that TravelPort will duly inform you before lifting the restriction of processing.
How to restrict processing
You can restrict processing of your Personal Information by sending your queries
at info@travelport.in
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Right to object to processing
You have the right to object to our processing of your Personal Information on grounds
pertaining to your particular situation, but only to the extent that the processing
is necessary for
If you make such an objection, we will cease to process the Personal Information
unless we can demonstrate compelling legitimate grounds for the processing which
override your interests, rights and freedoms, or if the processing is for the establishment,
exercise or defense of legal claims.
How to make an objection:
You can object to processing of your Personal Information by sending your objections
at info@travelport.in
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Right to object to processing for direct marketing purpose
We may contact you via email to inform you about new products and Services. However,
you have the right to object to our processing of your Personal Information for
direct marketing purposes including profiling. If you make such an objection, then
we will cease to process your Personal Information for this purpose.
How to make an objection
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Right to object for scientific or historical research purposes or statistical purposes
You have the right to object to our processing of your Personal Information for
scientific or historical research purposes or statistical purposes on grounds relating
to your particular situation, unless the processing is necessary for the performance
of a task carried out for reasons of public interest.
How to make an objection:
You can object to processing by sending your objections at info@travelport.in
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Right to data portability
Where you have provided Personal Information to us, you can ask us to transmit that
Personal Information (in a structured, commonly used, and machine-readable format)
directly to you or to another company if is technically feasible.
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Right to erasure
You have the right to erase/ delete your Personal Information without undue delay
in circumstances where:
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Personal Information is no longer necessary in relation to the purpose for which
they were collected or processed;
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you withdraw consent on which processing is based
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you object to the processing under certain data protection rules
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processing is for direct marketing purposes and the Personal Information have been
unlawfully processed
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Personal Information has to be erased for compliance with a legal obligation. Please
note that there are certain exclusions of the right to erasure. Such exclusions
include where processing is necessary
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for exercising the right of freedom of expression and information
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for compliance with a legal obligation; or
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for the establishment, exercise or defense of legal claims. How to delete your information
You can delete your Personal Information by
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Right to withdraw consent
You can withdraw your consent or terminate your account any time. Withdrawal will
not affect the lawfulness of any processing carried out before you withdraw your
consent.
You can withdraw your consent by:
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Logging in to your account and deleting your account; or
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Sending your request atinfo@travelport.in; or
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Selecting the opt-out link given in each email invitation.
If you withdraw your consent, you will not receive any further invitations from
us. TravelPort will retain your Personal Information for the establishment, exercise
or defense of legal claim. Even after you withdraw your consent, TravelPort will
continue to protect such Personal Information in accordance with this Privacy policy.
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Right to complaint to a supervising authority
If you consider that our processing of your Personal Information infringes data
protection laws, you have a legal right to lodge a complaint with a responsible
authority responsible for protection of your Personal Information.
The responsible authority for processing of your Personal Information is:
ravelPort Holidays India Private Ltd.
Address: 316 Woodrow Building, Veera Desai Road, Andheri West,
Mumbai, Maharashtra 400053
Contact no.: 022-40270000
Email: info@travelport.in
10. Retaining and Deleting your Personal Information
If you hold an account with TravelPort, we do not delete the information in your
account on our own discretion. You are responsible for and control the time periods
for which you wish to retain this information. There are controls in your account
where you can delete all of the Personal Information in your account.
You can delete your Personal Information by:
Even if you do not hold an account with TravelPort, you can delete your Personal
Information by sending your request at info@Travelport.in.
Please note that your Personal Information shall not be retained for longer with
us. However, we may retain your information for compliance with a legal obligation
to which we are subject, or in order to protect your vital interests or the vital
interests of another natural person.
11. Personal Information Security
All the Personal Information transmitted and stored in our server is fully protected
and encrypted.
Whenever we collect sensitive information such as payment account information, we
make sure that such information is encrypted and transmitted to us in a secure way.
You can verify this by:
Please note that payment is collected through a secured server and payment gateway
of TravelPort Holidays India Private Ltd.
While we use encryption to protect sensitive information transmitted online, we
also protect your information offline. Only employees who need the Personal Information
to perform a specific job such as for billing or customer service, are granted access
to your Personal Information. The computers or servers in which we store Personal
Information are kept in a secure environment.
12. Privacy concerns
If you have any questions or comments about this Privacy Policy or how we handle
your Personal Information, please direct your correspondence to TravelPort Holidays
India Private Ltd.
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Address: 316 Woodrow Building, Veera Desai Road, Andheri West,
Mumbai, Maharashtra 400053
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Phone no.: 022-40270000
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Or; you can email us at: info@Travelport.in
Please note that, we respond within 30 days from the date we receive privacy related
communications.
13. Cookies
A cookie is a small amount of data that is sent to your browser from a web server
and stored on your computer’s hard drive. Please note that TravelPort do not use
cookies.
14. For children below 16 years of age
We do not permit children below 16 years to access our website and use our Services
through website. However, parents of children below 16 years can use our Services
on behalf of their children. E.g. Children below 16 years are not permitted to book
any tour, however, their parent can book their tour on their behalf.
15.Confidentiality
You must maintain confidentiality, and not disclose to any other person, any information
and content that you access or learn in connection with your access to such Services.
You are prohibited from sharing with any third party, photographic or other imagery,
information, or any other content from any and all activities within or from this
Site. You must not use any such information or content for any purpose other than
your participation in the Services in accordance with this Agreement. You hereby
agree to notify TravelPort immediately if you learn of or suspect any use or disclosure
of, or access to, any such information or content other than as specifically authorized
in this agreement.
By agreeing to the above-mentioned, you accept our privacy policy and the terms
& conditions mentioned on this website. TravelPort reserves the right to make changes
to this Privacy Policy. We encourage you to periodically review the Privacy Policy.
Your continued participation in TravelPort after any revisions to this Privacy Policy
constitutes your acceptance of this Privacy Policy, as amended, modified or updated.